Shipping Policy

This Shipping Policy applies to all orders placed at https://nudoads.com.

Free Standard Shipping on All Orders

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

Every order placed through nudoads.com qualifies for free standard shipping, regardless of the order value, number of products purchased, or delivery destination available at checkout.

No minimum purchase amount, promotional code, membership, or other condition is required. nudoads.com bears the full cost of standard shipping, and customers will not be charged any standard delivery fee at checkout.

Free standard shipping does not include customs duties, import taxes, or other government-imposed charges that may apply in the destination jurisdiction, unless checkout expressly confirms that such charges have already been collected.

Estimated Delivery Time

Our estimated total delivery time is 15–20 calendar days after order confirmation. This estimate includes normal order processing and transportation.

A calendar day includes weekends and public holidays. The delivery estimate begins when we confirm your order, not when an item is added to the cart.

This is an estimated delivery period and not a guaranteed delivery date. If we become aware of a material delay, we will take reasonable steps to notify you and explain the available options.

Processing and Dispatch

We process orders after payment has been authorised.

Processing may take longer when:

  • A delivery address requires verification
  • Stock availability changes
  • Order volume is unusually high
  • Additional payment or security verification is required

We will send the order confirmation to the email address entered during checkout.

Please check your contact and delivery information carefully and notify us promptly if you discover an error.

Tracking and Separate Parcels

If tracking is provided by the carrier, we will send the tracking details when they become available.

Tracking updates may take some time to appear in the carrier’s system.

Products included in the same order may be delivered in separate parcels. Each parcel may have a different tracking number and delivery date.

Delivery Addresses

Please provide accurate and complete delivery information, including:

  • Recipient name
  • Full street address
  • Unit, flat, or apartment number
  • City or district
  • Postcode where applicable
  • Telephone number

If you discover an address error, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an incorrect address causes a parcel to be returned, please contact us so that we can review the available redelivery options.

Delivery Delays

Delivery may be affected by:

  • Customs inspections
  • Carrier interruptions
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Local delivery conditions
  • Other events outside our reasonable control

If your order has not arrived after the estimated delivery period, email [email protected] and provide your order number.

We will review the available tracking information and contact the carrier where appropriate.

If delivery cannot be completed, we will discuss an appropriate replacement or refund in accordance with our policies and applicable law.

Damaged or Missing Parcels

If a parcel arrives damaged, please retain:

  • The product
  • The original packaging
  • The shipping label

Email us your order number and photographs of the damage so that we can review the issue.

If tracking shows that a parcel has been delivered but you cannot locate it, please first check with other people at the delivery address, neighbours, and the building reception where applicable.

You should then contact us so that we can review the carrier’s delivery information. A delivery scan does not prevent us from considering reasonable evidence that the parcel was not received.

Contact

Store: nudoads.com
Email: [email protected]
Telephone: +852 3128 6745
Address: ROOM 2209, 22/F, 655 NATHAN ROAD, MONG KOK, HONG KONG