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This policy applies to products purchased directly from nudoads.com at https:\/\/nudoads.com<\/a>.<\/p>\n\n\n\n You may request a change-of-mind return within 14 calendar days after receiving your order.<\/p>\n\n\n\n To start a return, email info@nudoads.com<\/a> within that period. Include your order number, the email address used at checkout and the product you wish to return. We will reply with return instructions. Please send the product within seven calendar days after receiving those instructions.<\/p>\n\n\n\n Do not send a parcel without first contacting us. The return destination may differ from our business contact address.<\/p>\n\n\n\n For a change-of-mind return, the product must be unused, undamaged and in substantially the same condition in which you received it. Please include its tags, accessories and original packaging where reasonably possible.<\/p>\n\n\n\n You may inspect a product to determine whether it is suitable. If it has been used or damaged beyond reasonable inspection, we may reduce or decline a change-of-mind refund as appropriate.<\/p>\n\n\n\n Please keep your order confirmation or other proof of purchase.<\/p>\n\n\n\n The following items are excluded from our voluntary change-of-mind return offer, unless they are faulty, incorrectly supplied or applicable law requires otherwise:<\/p>\n\n\n\n A discount or final-sale label does not remove your rights in relation to faulty or incorrectly supplied goods.<\/p>\n\n\n\n If an item arrives faulty, damaged or different from what you ordered, email info@nudoads.com<\/a> as soon as reasonably possible. Include your order number, a description of the problem and clear photographs if available.<\/p>\n\n\n\n We will review the issue and provide an appropriate remedy under applicable law. Depending on the circumstances, this may be a replacement, repair, price adjustment or refund. Where a return is required because of a confirmed fault or our error, we will arrange or cover reasonable return shipping costs.<\/p>\n\n\n\n You do not need to meet the change-of-mind conditions above to raise a claim about a faulty or incorrectly supplied product.<\/p>\n\n\n\n For a change-of-mind return, you are responsible for the return postage. We recommend using a tracked service and keeping proof of shipment until the return is complete.<\/p>\n\n\n\n For a confirmed faulty, damaged or incorrect item, contact us before paying for return postage so we can provide suitable instructions.<\/p>\n\n\n\n Once we receive and assess a return, we will email you with the outcome.<\/p>\n\n\n\n For an approved refund, we will return the applicable amount to the original payment method. We aim to initiate the refund within 10 business days after approving the return. Your bank or payment provider may take additional time to display the credit.<\/p>\n\n\n\n Standard shipping is free, so there is no standard shipping charge to refund. Any separately purchased delivery upgrade will be handled according to the circumstances and applicable law.<\/p>\n\n\n\n If you would prefer an exchange, contact us. Exchanges depend on stock availability. If the requested replacement is unavailable, we will discuss another suitable resolution or provide a refund where appropriate.<\/p>\n\n\n\n14-Day Change-of-Mind Returns<\/h2>\n\n\n\n
Condition of Returned Products<\/h2>\n\n\n\n
Items Excluded From Change-of-Mind Returns<\/h2>\n\n\n\n
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Faulty, Damaged or Incorrect Items<\/h2>\n\n\n\n
Return Shipping Costs<\/h2>\n\n\n\n
Refunds<\/h2>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Cancellations Before Dispatch<\/h2>\n\n\n\n